QUOTE(Studio-D @ Mar 7 2007, 07:02 PM)
i mean i can understand a business trying to stick up for themselves where/when/if its due, and im not advocating or condoling anything here.. Im not getting involved..
BUT, i can appreciate the fact of wanting to offer their side of teh story considering the public nature of how this has been evolving.
There ARE 2 sides to every story, and irrespective of how a company makes itself look, or how silly certain behaviours or comments/responses may seem, or whether or not its one persons word (client) against anothers (business).. this is now in legal hands
Thats what it comes down to.
I would recomend that this entire thread be deleted or moved to the admin trash bin as slander, defamation, and libel not only puts THIS site at risk, but also puts each one of you at risk who choose to comment.
Everyones entitled to their opinion, believe me im all for free speech,
But as its now in legal hands, please be VERY careful as the business can attempt to claim potential loss of earnings for public defamation, based on an alleged incident, which is yet to be ruled upon.
Its not "fact" as yet, as there has been no ruling that i know of, so please guys, be VERY careful with what you say as it could make matters worse for the bride who has put alot of faith and financial investment into this company and her memories.
Once this gets into legal hands, ALL parties are a victim. I certainly know that NO company would want this (never been there myself, but i would dread it if it ever came to that), let alone a Bride whos put alot of faith into a company, whos now required to take these kind fo steps to achieve the peace of mind she should have recieved the moment she signed the contract of service.
As a business, i would cut my losses, provide the product as agreed at the time of contract, THEN provide high res printable images (if shot digital) If not digital,provide the Negs (this includes all copyrights to the images).
From there move forward from this.
Take it from someone who trains copious amounts of service providers who has heard almost every story in the book... Its not worth losing an entire business model over one client. Irrespective of the circumstances surrounding the problem.
If you cant sell the album, use it as a folio.
Like i said, in situations like this, forget the now and look forward, else the same thing will just happen over and over again.
Ive seen business' collapse on smaller issues like this, then to have the owners starting up again and almost always end up doing the same thing...
This affects Couples, clients, business', and more importantly the Wedding industry in general
Without regulation in the wedding industry, issues like THIS will continue to happen. For each problem you read about, theres probabaly another 10 which you hear nothing about.
Hell, jsut head to bridezilla and see how many girls are having issues...
Its issues like this that justify why the industry itself SHOULD be regulated.
If i was the customer, and i wasnt happy, i would STILL expect what i paid for according to the contract and nothing more. I wouldnt be expecting more than i paid for unless it was ofered as compensation.
However i WOULD request recompense in the form of high res images or scans,so as to at least manage your archives on your own, with no further contact with this business EVER.
Like i said, this thread should be locked, or at the least, carefully moderated, as its on a VERY thin legal line.
Just be careful guys, coz you dont want to make the situation worse than it already is.
Its in legal hands, i say leave it there.
Totally agree.Yes this lady sounds different and maybe shouldnt have posted so many of the same posts throughout the forum but some of the replies here and in other parts of teh forum arent much better!!
Mrs in 2006 has asked the lady to keep it off forum and I agree with what shes saying but that goes both ways..Im all for warning people about a dodgy business but this all may be a bit much JMO