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Iririki Resort Vanuatu - DON'T GO!!!

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#16 ~steph~


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Posted 29 November 2006 - 02:36 PM

You know I think this is the same place a friend of mine went to and a week before they went they were notified that they were repairing their pool and therefore they wasn't going to be a pool at all the entire time they were there!!! They did get upgraded but that was only after their travel agent kicked up a stink!

So sorry to hear you had such a shocking time. I think that is an excuse to have another holiday tongue.gif laugh.gif
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#17 Old_User


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Posted 29 November 2006 - 02:41 PM

OMG that is just awful!!!!! That is no way to spend any holiday, let alone your honeymoon!!!

I can't remember when we were looking at accommodation in Vanuatu whether Iririki was one of the one's my H2B said he heard was awful or whether that was one of the one's we were looking at, I have a feeling it was one of the bad ones...which obviously it is!!

I hope you get some sort of compensation!
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#18 indigo



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Posted 29 November 2006 - 02:53 PM

ohmy.gif That's just terrible! You need a holiday to get over your holiday. I hope that during some of your honeymoon you managed to both get in some relaxation and happiness.
It's funny though...I've also had friends that have gone there and said it is wonderful so I'm sad that you weren't able to have some of their satisfaction sad.gif
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#19 Lizzzard


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Posted 30 November 2006 - 01:39 AM

Wow - you were so calm in your letter - I would have found it hard to contain my anger !

There is nothing I hate more than poor service in hotels - it just irks the hell outta me ! You would think there is so much competition in these places - how can they fail to realise that customer satisfaction should be their #1 priority? I'm not sure who you sent this letter to, but I would consider sending a followup complaint (perhaps shorter and with a clear reference to what you would like to have done about it - e.g., compensation etc - they can refer to your previous letter if they want more details) to someone higher up in the food chain (e.g., see if you can track down who the head of customer relations and/or head of operations is), with reference to the fact that you haven't recieved a satisfactory response to your previous correspondence. I once did a project for a big company in the travel industry that revolved around resolving customer complaints and it made me realise that a] senior managers often care ALOT about customer satisfaction...sometimes even more than the people who's job you would THINK it is to care about it - like sales people, and therefore, b] who you contact / speak with can make a big difference in whether you get a satisfactory response or not...

Good luck !
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#20 Hana



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Posted 30 November 2006 - 06:29 AM

Sorry to hear that you had such a disappointing honeymoon.

I think with the no kids policy, they do not mean that you are not allowed kids there (because that is discrimination), it's more that they do not provide facilities for children. Our honeymoon resort had no facilities for children, but there was a couple there with a young child, which really surprised me.

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#21 E_JaYnE


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Posted 30 November 2006 - 03:21 PM

Sorry you had such a terrible time sad.gif
We stayed at Irririki for our honeymoon 2 years ago and had a fantastic time guess things have changed since then...sad to see really

#22 chelley


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Posted 03 December 2006 - 12:53 PM

How devastating for you both. I hope you are duly compnesated and at least other girls can now know not to holiday there
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#23 MrsF



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Posted 03 December 2006 - 07:24 PM

Oh my goodness, what an ordeal to go through on your honeymoon !

I hope you get the answers / resolution that you're after.

Good Luck.
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#24 Janine



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Posted 12 December 2006 - 11:49 AM

how terrible for you.

we stayed there for our honeymoon in 2004 and had a glorious time, they couldn't do enough for us. Such a pitty that you havn't come back with the same experience.
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#25 girlfriday



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Posted 12 December 2006 - 12:15 PM

gosh that's terrible - so sad that your honeymoon was not what you were expecting

another site to give feedback (and warn others) is the trip advisor site

#26 jet


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Posted 15 December 2006 - 02:42 PM

QUOTE(KEJ @ Nov 29 2006, 03:35 PM) View Post

I think perhaps part of the reason you haven't received a response yet is that your letter is very long for a complaint letter. I find when complaining about goods or services, things should be kept very short and concise, with the action you want taken (part refund, apology, whatever) clearly spelt out. The more emotional you make it sound, the less likely they are to take it seriously.

If you do email them again, I would recap the main points of your dissatisfaction (perhaps in bullet point form for ease of reading) and clearly state the action you want taken.

As a person whos been through the Victorian Small Claims Tribunal process recently, I have to agree with KEJ.
Often when your complaining people dont know exactly what to do or how to fix the problem. I think its disgusting what you went through especially on your honeymoon!!!
If your seeking some retribution those vouchers and offers you were suppose to recieve (and paid for) might be cause for re-imbursement. Consumer Affairs can help you with this.

Steer away from ethics and emotions and find a way by law thats practical in helping to rectify your problem.
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#27 TEN


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Posted 05 January 2007 - 03:38 PM

Thank you so much for your post! I was looking at going there, as in, I had narrowed it down to Iririki being one of my main options. I will not be going now.

My mum went there for her honeymoon with my step-dad, and they said it was great. Although that was 7 years ago, and I think there has been a lot more construction etc since then, and the quality must have gone way down hill!

Thanks again, it must be awful for you and your husband! I hope one day you can have a second, much improved honeymoon!

#28 court


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Posted 05 January 2007 - 08:40 PM

Oh no! I agree, you need a second honeymoon!
What bad service, some of the points you mentioned are really terrible! ie. no shower curtain and having to pay for breakfast when it's already included in your accommodation - I would be asking for reimbursement. It sounds like they really need new mangagement.
I hope you enjoyed your tours though and that you got at least some relaxing time with your new hubby! Let us know if they get back to you.

#29 karry327


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Posted 05 January 2007 - 08:54 PM

How bitterly disappointing for you both!! mad.gif I hope something can be done to help rectify it all.

#30 Busterella


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Posted 06 January 2007 - 03:05 AM

I am so sorry this happened to you. We had a pretty bad experience on our honeymoon at Hayman Island. Not as bad as you but we did complain and got a lovely complimentary meal with beautiful settings that noone else (not even the celebs) were lucky to get.

We tried not to let it get to use too much as it was our honeymoon but it sucks big time when you pay a fortune and after all it is the holiday to remember

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