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Anyone with Vodafone?


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#1 nephthys

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Posted 26 April 2010 - 10:48 PM

I was hoping someone who uses Vodafone might have a moment to answer some questions please?

I've been a Telstra mobile customer for 13 years. It's been the same number and the same $40 plan for all that time. I've been recently been comparing Telstra with Vodafone and as far as costs go, there's no comparison. Vodafone is $20 a month cheaper on the phone deal I'm looking at, you get more data download (500MB as opposed to 150MB) and the calls are capped, again unlike Telstra. I'd save heaps of money each month.

Now I know Telstra has the market with coverage and so I'm rarely without service. And strangely enough, I'm also happy with their customer service too, which is why I've stuck with them for so long. But I'm starting to wonder if the extra cost is worth these things.


- Do you ever go over your cap? (ie, are the phone calls more expensive so you hit the cap often?)

- How's the coverage? I'd be in metro regions mostly but occasionally travel interstate and to New Zealand.

- What's the customer service like?

- Overall, are you happy with Vodafone?

Thanking you very muchly!
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#2 Babu

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Posted 26 April 2010 - 11:12 PM

Hey Nephthys,

I'm on the Vodafone $29 cap ($120 worth of calls per month) and haven't had any issues with them. We are in country WA and haven't had any issues with coverage, I think they use the Optus network so you will get the same coverage as with Optus. I have been with Optus and Soul previously and did go over the caps in the past, however haven't with Vodafone yet so I think the call costs must be pretty good (or maybe I just use it less than I used to?). I use Facebook on my phone daily and have never exceeded the data download.

I have noticed that when I have called for customer service it is generally an Indian person on the other end of the line, rather than someone locally, but have not had any issues with the service, they have always been very helpful. Soul on the other hand were absolutely useless, I ended up breaking my contract a couple of months early just so I wouldn't have to deal with them anymore!

Overall, yep very happy with them, am planning on getting a new plan with them when my current one runs out at the end of this year. smile.gif
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#3 nephthys

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Posted 27 April 2010 - 06:57 AM

Awesome! Thank you so much for your response. smile.gif
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#4 SEA

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Posted 27 April 2010 - 10:36 AM

I've been with Vodafone for almost two years, and was with them for about four years previously. I am really happy with them. Their customer service is good, and the caps are great. I have a BlackBerry on a $69 cap, and I get unlimited email and internet browsing. It is more than I paid previously, but it was the only way the phone was available. I was previously on their $29 cap and I only went over once.

One thing to be aware of when you're on international roaming is that internet browsing may cost more. They have a brochure about the different regions and the costs that will apply. Worth looking into if you travel a bit smile.gif

#5 Eeyore_Fan

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Posted 27 April 2010 - 12:21 PM

- Do you ever go over your cap? (ie, are the phone calls more expensive so you hit the cap often?)ahh no im on the $79 because of the phone i have ...i very rarely use all my $500 in a monht

- How's the coverage? I'd be in metro regions mostly but occasionally travel interstate and to New Zealand.
Pretty good i only had trouble going between brisbane and Rockhampton

- What's the customer service like?.....its alright not the best but then again i have always got someone who is in a bad mood and doesnt want to help so i go instore

- Overall, are you happy with Vodafone?at the moment no but i will see once my phone comes back from being fixed



Thanking you very muchly
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#6 sepia

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Posted 27 April 2010 - 02:42 PM

I was with Vodafone for about 11 years and last year changed to Telstra because the coverage became so attrocious!!! Seriously I would have so many dropouts and problems getting coverage. I had new phones so it wasn't that. My husband also changed because he drives a truck and at least 50% of the time he had no coverage which was crazy. Vodafone actually let him out of his contract with no penalty because they knew how bad it was. Since being with Telstra we haven't had ANY issues with coverage. Moneywise we are pretty much the same aswell. I'm in NSW so I'm not sure what coverage is like in other states.
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#7 bluenomi

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Posted 27 April 2010 - 04:54 PM

I've been with Vodafone for about 5 years now and haven't had any dramas. I have pre paid so can't comment on the caps but I've never had any coverage issues (but I haven't tried it OS) and everytime I've needed to call them they've been pretty helpful.
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#8 nephthys

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Posted 27 April 2010 - 06:25 PM

Thank you again everybody! I tried to talk to a Vodafone person today in the shops but the line was too long. I wanted more info on Activesync and international roaming before committing so I won't make a decision until I've got all of that.

Much appreciated. smile.gif
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#9 squidge

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Posted 27 April 2010 - 07:00 PM

I don't know if it's just my phone or what, but I find their coverage sucks.

#10 Jane Doe

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Posted 27 April 2010 - 07:27 PM

Just throwing it out there - Hubby and I are both with Optus, have been for 10+ years, and I have never once contemplated switching.

Hubby purchased a tradies phone outright and is on a $19 'bring your own phone' 12 month plan where he gets about $150 calls per month.

I am on a $59 plan with loads of calls/data (I cant remember exactly)

Have you looked into comparable optus plans?
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#11 Catran

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Posted 30 April 2010 - 08:58 PM

I've been with vodafone for 10.5 years. Their customer service used to be fantastic, and it's still ok, but not as good. I had an issue last year with going over my cap when I switched down from the $79 to the $49 - an expensive lesson, BUT I managed to get a very nice call centre person who changed my cap back up and then slashed my very expensive bill to an almost manageable amount.

From my understanding, vodafone and 3 are now owned by the same people. The reason I mention this is that apparently 3 use Telstra's network and at some stage, the vodafone network will incorporate 3's network, so their coverage SHOULD improve. Here's hoping. I have a few issues with coverage, which is annoying, but I live with it. My main issue is that I keep getting calls going straight to voicemail when I should have coverage and my phone doesn't ring. THAT is annoying!

Oh, when we went to Europe, I had issues with my phone not working for some inexplicable reason in France, but worked everywhere else. Strange thing is, hubby is also with voda and his worked fine. Same with reception here as well sometimes. I'll have none, but his phone will be fine. Go figure.
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#12 nephthys

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Posted 30 April 2010 - 09:40 PM

QUOTE(Kate S @ Apr 27 2010, 07:27 PM) View Post

Just throwing it out there - Hubby and I are both with Optus, have been for 10+ years, and I have never once contemplated switching.

Hubby purchased a tradies phone outright and is on a $19 'bring your own phone' 12 month plan where he gets about $150 calls per month.

I am on a $59 plan with loads of calls/data (I cant remember exactly)

Have you looked into comparable optus plans?

I've had several bad runs with Optus over the years and it's left a bad taste in my mouth. No, I'd never go to Optus. Telstra has similar deals to Optus, they're like Holden and Ford really.

QUOTE(Catran @ Apr 30 2010, 08:58 PM) View Post

I've been with vodafone for 10.5 years. Their customer service used to be fantastic, and it's still ok, but not as good. I had an issue last year with going over my cap when I switched down from the $79 to the $49 - an expensive lesson, BUT I managed to get a very nice call centre person who changed my cap back up and then slashed my very expensive bill to an almost manageable amount.

From my understanding, vodafone and 3 are now owned by the same people. The reason I mention this is that apparently 3 use Telstra's network and at some stage, the vodafone network will incorporate 3's network, so their coverage SHOULD improve. Here's hoping. I have a few issues with coverage, which is annoying, but I live with it. My main issue is that I keep getting calls going straight to voicemail when I should have coverage and my phone doesn't ring. THAT is annoying!

Oh, when we went to Europe, I had issues with my phone not working for some inexplicable reason in France, but worked everywhere else. Strange thing is, hubby is also with voda and his worked fine. Same with reception here as well sometimes. I'll have none, but his phone will be fine. Go figure.

Wow. blink.gif So much for reliability then. I'm starting to think it's worth paying the extra and sticking with Telstra.


Thanks again everyone for responding, I really appreciate your help. smile.gif
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#13 katie09

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Posted 30 April 2010 - 11:43 PM

My hubby has just switched my Telstra plan over to Crazy John's (Vodafone) - seems to work fine so far, BUT they never told us that MMS (picture msging) doesn't work on Vodafone if you have an iphone, so I am a little mad about that! sad.gif

Not that I MMS often, but I would like to have the option!

Good luck with whatever you decide smile.gif
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